Last Updated October 2022
This Policy provides you with information about how we collect, use, disclose, transfer and store your Personal Data at Bonza Balloons LLP, when you visit or make a purchase from the balloonhelium.co.uk (Site).
Bonza Balloons LLP is committed to safeguarding your Personal Data. Whenever you provide Personal Data, we are legally obliged to use it in line with all applicable laws concerning the protection of Personal Data.
Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In running and maintaining our site we may collect and process the following data about you:
Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
Order information provided by you (e.g. your name, billing address, shipping address, payment information, email address and phone number).
Information that you provide when you communicate with us by any means
Use of Your Information
We use the information that we collect from you to provide our products to you.
In addition to this we may use the information for one or more of the following purposes:
- To provide information to you that you request from us relating to our products or
- To provide information to you relating to other products or services that may be of interest to you.
- To inform you of any changes to our website, services and
- For statistical analysis.
- We may also use your information to send you reminders about products and services you have already purchased from us, by SMS, email or post.
How Long Do We Keep Your Information?
We will keep your personal information for as long as you remain our customer. Once you cease to be our customer we may keep your personal information for up to 8 years in order to maintain records according to rules that apply to us.
If you would not like to receive reminders about products and services you have purchased from us you can opt out of these messages by contacting us by telephone or in writing at any time.
Storing Your Personal Data
In operating our website, it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.
Disclosing Your Information
We will not sell, trade or rent your personal information to third parties for marketing purposes. However, we may disclose your personal information to our employees, suppliers or subcontractors insofar as is reasonably necessary for the purposes set out in this policy, or in the circumstances detailed below:
- Where we are legally required by law to disclose your personal information.
- To further fraud protection and reduce the risk of fraud.
- Companies working on our behalf: In some situations, we use a third party company to help provide some of our services. In these circumstances, we will share only the data required to provide the service.
We have contracts in place with these third parties that ensure your data is stored safely, will not be used for purposes other than fulfilling our contract with them and will not be retained by them for longer than is necessary.
We use Omnipay to process payments. You can read more about how Omnipay uses your Personal Information here: https://omni-pay.com/privacy.html
We use Mailgun to send emails. You can read more about how Mailgun uses your Personal Information here: https://www.mailgun.com/legal/privacy-policy/
Your Personal Rights
You have the right to request access to your personal information held by us. We will respond within one month and the information will be provided free of charge. Please do this by writing using the address below: Bonza Balloons LLP, Hilltop Commercial Centre, 6, Houghley Ln, Leeds LS13 2DN, United Kingdom
You have the right to ask us to stop using your personal data, restrict how we use or to delete it. There may be legal or other reasons why we may need to keep using your data but please contact us if you think we should not be using it.
You also have the right to correct any personal information you believe is incorrect. Please let us know if you think this is the case.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here
. You can also opt-out of Google Analytics here
Our advertising partners may include Facebook and google.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
In addition to the above, we use standard cookies on our website, which also collect personal information. Please read our Cookie Declaration for further details below (consent)
Cookies are small files which are sent to your web browser and stored on your computer’s hard drive to ‘remember’ who you are. The majority of web browsers accept cookies, but you can usually change the browser settings to restrict or block all cookies if you wish. However, please be aware that if you do, some functionality may be lost when you use this website.
We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
Name, Type, Function, Duration
- The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors
- 2 years
- Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously
- 1 day
- Set by Google to distinguish users
- 1 minute
- This cookie is set by Balloon Helium and is used for security purposes
- 1 day
- This cookie is set by Balloon Helium and is used to store your basket and order details
- 1 day
Cookie Purpose More information
To understand Website behaviour and purchasing on Website after clicking ads in the Google network.
To understand user behaviour on Website and improve Website experience
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Each time a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie. This is for statistical purposes and includes information such as IP addresses, types of browsers used to access our site, referring sites, most popular pages, path analysis, geographical and demographic information. The information collected is not linked to any personally identifiable information.
How Do You Turn Cookies Off?
You can control your consent to cookies via our Cookie Settings. It is also usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser.
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
The performance of the contract between you and the Site;
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Services that include elements of automated decision-making include: Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
Bonza Balloons LLP, Hilltop Commercial Centre, 6, Houghley Ln, Leeds LS13 2DN, United Kingdom
If you would like to complain about the way we have handled your data please contact us in person, by telephone or in writing by post to Bonza Balloons LLP, Hilltop Commercial Centre, 6, Houghley Ln, Leeds LS13 2DN, United Kingdom
If, following your complaint you are not happy with the outcome or our response, you are also entitled to complain to the independent regulatory authority, the ICO.
Further information can be found at www.ico.org.uk/concerns.